WELCOME TO THE HOME OF AUSTRALIAN CHEESE!

FAQs

Q: Will the Therapy Box always be available?

A: The Therapy Box was created to support Australian cheesemakers facing the challenges in 2020 of bushfires, then coronavirus impacting their small businesses. We have committed to offering a new Therapy Box each month to feature and share the handmade, artisanal work of the Australian cheesemaking industry – we will stick by them for as long as they need us!

Q: I ordered a pack 2 weeks ago and my cheese isn’t here yet?

A: There’s generally a week turnaround now from ordering to delivery, just due to demand across Australia from cheese lovers wanting to support our cheesemakers. We process every order in turn, to be fair. We’ve been packing and shipping cheese around the clock and our cheesemakers are working hard to keep up! If you have an order number, we are packing it for you. Once you receive a tracking number, your pack is being shipped and should take just a few days to arrive; your tracking number enables you to follow its progress and you will receive an alert upon its arrival. 

Depending on your postcode, your pack will either arrive via Australia Express Post or Home Delivery Service cold couriers. 

PLEASE NOTE: Some cheese packs are a preorder and have the date of delivery noted at the top of the product page in red.

Q: Where do you deliver?

A: We can deliver anywhere in Australia and have shipped to cheeselovers in many rural and remote areas from the NT to WA to Tasmania! We do not ship our packs overseas.

Q: My cheese pack arrived warm and the frozen gel packs have melted, is it ok to eat?

A: Cheese is hardy, so if it looks good, smells and tastes good, they are. We always advise people to go by their own digression. Cheese is best served once left out of the fridge for an hour to allow the flavours to come through. The “best by” date is a guide and we find that cheese will ripen for another 2 or more weeks, refrigerated. If you’re in doubt, please contact us at support@cheesetherapy.com.au

Q: My cheese has arrived close to the Best By date – is it ok to eat?

A: Cheesemakers often joke that this should be a “Best After” date, because it indicates when the cheese is ripening and starting to really show its characteristics and flavours; many makers and cheese lovers try to wait for as long as we can to let the cheese mature and develop. The rind and cheese will change in colour, mould may darken and the cheese flavours become stronger, earthier, nuttier and tastier! Our cheeses are all freshly delivered from the maker and have an approximate refrigerated life of 3 weeks if kept wrapped – if you can hold off that long. We recommend giving it a go!

Our cheeses are left with the cheesemaker for a long a possible to prevent bland, unripened cheese going to our customers.

FUN FACT - if you see cheese marked down in the supermarket because it is close to Best Before date - take advantage of this bargain! This is when cheese is becoming its best and ripe state. This is exactly how the cheesemaker intends it to be eaten.

USE BY DATE: Use by dates are different to Best Before dates. Fresh cheeses, such as ricotta, chevres or feta should be consumed by their Use By date.

Q: How do you keep the cheese cold during delivery?

A: If we express post, we pack all cheeses with care into high quality food safe packaging with frozen gel packs and insulation materials to keep your cheese in ideal condition for several days.

If your pack is sent via our Home Delivery courier service, we refrigerate it all the way to your door and will either leave it for you with frozen gel packs, or can pop it into your esky if you leave it out for us when you are notified the driver is coming.

Q: I’m worried about the condition of my cheese that has not yet arrived?

A: We take utmost care to ensure your cheese arrives in perfect condition, however we recognise that Australia Post has encountered delivery issues this year. If your cheese doesn't arrive in a great shape, please contact our customer service team via support@cheesetherapy.com.au so we can assist or replace it for you.

Q: There is mould or discolouring on the exterior of my cheese, is it safe to eat?

A: Many cheeses have washed rinds that will change in colour as they ripen, as will the texture and colour of your cheese. This is normal for artisanal, handmade cheese and really sets it apart from bland supermarket cheese that all looks and taste the same. True cheese aficionados like to let cheese ripen and take as long as possible to eat it so that it fully develops all of the characters that a cheesemaker is aiming for. Cheese is like vintage wine; it gets better with age! The tasting notes we provide try to explain the ageing of your cheese and how to best enjoy it. If you are in doubt, please contact our customer service team.

Q: Can I add other items to my order, like wine or crackers?

A: Yes! We have curated a Grazing Box with handmade, artisnal goodies from small, Australian producers. You can bundle this with your cheese pack. 

We also work with a local winery and can organise a bottle of wine on bulk orders. Please email our team at support@cheesetherapy.com.au if this is something you are interested in.

Q: Do you do customised or private cheese tastings?

A: Yes, we do! We can provide small group, corporate and special tasting events – please contact our customer service team via support@cheesehterapy.com.au for more details and we will chat with you about your event needs.

Q: If I subscribe, what do I get each month?

A: Each Cheese Club Pack will include 4 cheeses, including hard, soft, stinky (washed rind) and blue cheeses. Our aim is to share a love for trying new cheese, so we seek out great cheese in advance to include in our Therapy Boxes and Globetrotter packs that may not be easy for you to find yourself.

Q: Can I choose how often my subscription cheese arrives, pause my subscription or skip a month?

A: Yes! You can select how often your cheese will arrive to your door when you sign up, you can skip a delivery at any time if you give us a little notice. You can also pause it for any reason and length of time you need. Subscriptions require you to sign up for at least 3 deliveries to fulfil the upfront discount we provide, but you can decide when to get your cheese.

Q: How much is it to subscribe?

A: The Cheese Club is $80 each month plus delivery if applicable. You will get 4 amazing cheeses delivered to your door. You can also choose to subscribe to either our all Australian Therapy Box or our Globetrotter pack that contains a mix of the world.

Q: How should I store cheese?

A:  We recommend that you keep the cheese in the paper that we send it in. The cheese paper is a specialty paper to let the cheese breathe. Plastic wrap is less ideal, although some makers do use it. It’s ideal to keep it in the dairy compartment of your fridge as this will protect it from their air movement. If you keep your cheese in containers, ensure you keep them in separate containers as the flavours and aromas of one cheese can penetrate another milder cheese.

Q: What temperature is best for serving cheese?

A: The ideal way to serve cheese is at room temperature (approx. 22 degrees). The general rule of thumb is to leave your cheese out for 1 hour prior to serving. Obviously, the ambient temperature will dictate how long you leave it out but serving cheese at room temperature will allow the flavours and aromas to be at their peak. Nothing beats a soft cheese that starts to melt and ooze a little, sharing its aromas and flavours!

Q: How do I stop cheese from stinking my fridge out?

A: As a beautiful washed rind cheese can be, you don't really want it stinking the whole fridge out! Wrapping it in plastic or placing it into zip lock bags won't cut it, as plastic absorbs the smell. The best thing to do is place the cheese (still in its wrapping) into a glass container. This will contain the smell and stop if from infiltrating the rest of the fridge.

 

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